Law Graduate · Operations Expert
Lydia Bihol
Detail-oriented law graduate with a passion for operations management, administrative excellence, and building systems that drive team productivity and stakeholder satisfaction.
4+
Roles Held
80+
WPM Typing
15+
Tools Mastered
2
Languages
Experience
Proven results across operations, finance, and digital strategy
Operations Manager
Soun Restaurant
- Supervised daily operations and led a team of 8+ staff, reducing order processing time by 25%
- Redesigned staff scheduling system, improving shift coverage by 30% and cutting overtime costs by 15%
- Coordinated supplier relationships across 5+ vendors, maintaining 98% on-time delivery rate
- Onboarded 10+ new team members with structured training protocols, reducing ramp-up time by 40%
- Implemented digital inventory tracking system, decreasing waste by 20%
Customer Service & Administrative Assistant
Young Volunteers for the Environment
- Served as primary point of contact for 50+ volunteers, resolving inquiries within 24-hour response time
- Facilitated communication between 3 program coordinators and 50+ volunteers, improving engagement by 35%
- Managed volunteer onboarding documentation for 20+ new members per quarter with 100% compliance
- Delivered empathetic support during outreach programs, achieving 95% volunteer satisfaction rating
- Maintained organized records across multiple databases, ensuring 99% data accuracy
Remote Social Media Manager
Freelance
- Grew client social media followings by an average of 40% within 3 months across 4 accounts
- Created and scheduled 60+ pieces of content monthly using Hootsuite, Canva, and CapCut
- Increased engagement rates by 55% through data-driven content strategy and A/B testing
- Managed client communications across multiple time zones with 100% deadline adherence
- Delivered monthly analytics reports, translating data into actionable growth strategies
Finance Personnel
Catalyst Academy
- Processed 200+ financial transactions monthly with 99.5% accuracy using QuickBooks
- Prepared weekly financial reports for leadership, reducing reporting turnaround by 50%
- Reconciled accounts and tracked budgets across 3 departments totaling $50K+ in quarterly spend
- Communicated financial updates to 10+ stakeholders, supporting data-driven decision-making
- Implemented streamlined expense categorization, saving 5+ hours per week in manual processing
Customer Service Representative
Various Client Projects
- Resolved 100+ customer inquiries weekly via email, chat, and phone with 97% satisfaction rate
- Reduced average response time from 4 hours to under 1 hour through workflow optimization
- De-escalated complex complaints with empathy, converting 80% of dissatisfied customers to repeat clients
- Maintained detailed CRM records for 500+ customer interactions monthly with zero data entry errors
- Created 5 FAQ templates and self-service guides, reducing repetitive inquiries by 30%
Skills & Expertise
A versatile toolkit for modern professional environments
Remote Work & Collaboration
SlackTeamsZoomTrelloAsanaMonday.comNotionClickUpCalendly
Data Entry & Technical
80+ WPMExcel (Pivot/VLOOKUP)Google SheetsQuickBooksCRM ManagementCloud Storage
Social Media & AI
Meta Business SuiteHootsuiteCanvaCapCutChatGPTClaudeZapier
Customer Service
Conflict ResolutionCRM HygieneEmail/Chat SupportClient RelationsFAQ Development
Leadership & Coordination
Team ManagementStaff OnboardingCross-Team CommsStakeholder ManagementSOP Development
Data Security & Legal
VPN/2FA/MFAGDPR/CCPAWestlawLexisNexis1Password/LastPassFact-Checking
Education & Languages
Bachelor of Laws (LLB)
University of The Gambia
Class of 2024
Languages
EnglishNative / Bilingual
PortugueseProfessional Working
Let's Work Together
I'm open to operations, administrative, customer service, and virtual assistant opportunities. Let's connect and discuss how I can add value to your team.
bihollydia@gmail.com© 2026 Lydia Bihol. All rights reserved.